Direct to Garment Printing FAQs

All the questions you have answered.

Can you print more than 4 colours?

Sure we can! Our DTG printers make use of eco friendly water based CMYK colour inks. In CMYK there are four different colours, Cyan, Magenta, Yellow and black. There are more than 10 million different colour possibilities that we can print! We don’t charge by per colour used like screen printing, we charge by per quantity garments ordered.

What is the largest size image you can print?

We can print up to 50cm x 50cm, be it a logo, photo, illustration – you name it. We generally print A4 or A3 sizes on garments as we can not print over seams or collars.

What is the lowest/highest resolution image that you can print?

We recommend that you stick to 300 dpi plus to ensure top quality prints, as we can’t guarantee that low res images will look clean and crisp. Graphics under 300 dpi may also look pixilated, but if that’s the look you’re going for, who are we to judge?

Can you handle gradients in a graphic?

You bet we can. Our machines can print photo-quality images, which means it can handle gradients, halftones, fine detail, etc. View our Portfolio to see our impressive printing capability.

Can you only print on white or light-coloured shirts?

No we can print on any colour garment. Unlike older DTG technology, our machines print a layer of white ink on pretreated darker garments first then the colour layer on top. This gives you a more photo like quality print rather than the light shirts without the pretreatment and white ink which gives you a printed piece of paper/ vintage effect.

What type of fabrics can you print on?

DTG printing has the best results when printed on 100% cotton. Our water based inks like porous tight bound material with minimal fluff on the surface, this is why we love our favorite t-shirts that are made with fine combed cotton.

How do I wash a garment with a DTG image on it?

In the washing machine! Because the DTG ink penetrates into the fabric, our printed tees are as washable as they come. Just to be on the safe side, turn your tee inside out, wash in cold water, and do not iron on the print. We like the quick wash cold cycle as we like to keep it as eco-friendly as we can and your shirts will have great longevity. Oh did we mention that your image won’t crack or peel when following the instructions.

Can you handle gradients in a graphic?

You bet we can. Our machines can print photo-quality images, which means it can handle gradients, halftones, fine detail, etc. View our Portfolio to see our impressive printing capability.

The Technical FAQs

Specs and the nitty gritty.

What are the design/image specifications needed for printing?

Want a high quality printed t-shirt that turns heads? Please follow these instructions and specifications, or suffer the odd and possibly distorted consequences:

  • Images with a transparent/alpha background, remove any unwanted marks. Our printers see everything and will print anything that is in the image even if you don’t see it.
  • Adobe Photoshop (.psd) files are preferable but we also accept (.png) (.pdf) (.eps) (.ai)
  • Ensure the images are a minimum of 300 dpi resolution

Do I have to order a minimum number of shirts?

Never. Whether you want 1, 100, or 10,000 – let’s do this! We suggest to get one shirt done per design to make sure you don’t want to tweak the files before printing loads more.

Is there a setup fee for each order or design?

Not a cent. Our DTG process requires minimal setup and doesn’t use screens like a screen printer. This means you can order an extra tee or two. We price per total quantity ordered, so if you want to order 100 shirts with all different designs on them then we price you according to the quantity 100 shirts and not per different designs.

What is your turnaround time?

We are quick, but our magic takes time. From the minute we get your payment it takes approximately 3-5 business days (depending on the size of the order) for us to make it better than you imagined. So please, have a little patience.

Do you offer affordable rush jobs?

Sure! We know that in both the corporate and creative world deadlines are tight and things happen last minute, so we’re happy to help. Pushing your job to the front of the queue means an additional charge of 20%, but it’s all worth it considering you get your tees within 24 to 48 hours.

How do I choose and order t-shirts, hoodies, etc?

We can offer you a variety of garments and colours when stock is available. As we said we love to print on 100% cotton which gives us lots of options such as v-neck tees, vests, hoodies, sweatshirts, long sleeve shirts, and even tote bags and cushion covers. We cater to men XS-4XL, ladies XS-2XL, and kids 2-10y and if you aren’t seeing what you are looking for we can order it in for you. Check out Our Favorite Garments tab.

What is your return or exchange policy?

Sorry no returns or exchanges on custom printed garments. This is a great reason to take advantage of the no setup fees and order one to start if you are not sure. We are all about perfection, exceeding your expectations and giving you an amazing product, but if we have made a mistake on our side we will gladly fix it for you at no extra cost, excluding shipping.

How is my order shipped?

We make use of a variety of couriers such as Aramex, The Courier Guy, Fastway Couriers, and ST Couriers. Shipping is not included in our prices but we give you options that we feel are very reasonably priced with reputable companies. You can always arrange your own courier to collect from us.